Refunds and Returns Policy – BourbonLiquorShop.comWebsite: www.bourbonliquorshop.com
At BourbonLiquorShop.com, we take pride in providing our customers with the highest quality bourbons, whiskeys, and liquor products. Your satisfaction is our top priority. This Refunds and Returns Policy outlines the conditions under which returns, refunds, and exchanges may be granted when you shop for premium spirits online through our store.
✅ Eligibility for Returns
returns are only accepted under specific circumstances. You may be eligible for a return or replacement if:
You received the wrong product.
The bottle was damaged or broken during delivery.
Your order is missing items.
You received a defective or compromised product.
Important Note:
We do not accept returns for products that have been opened or consumed.
🕒 Return Window
All return requests must be initiated within 7 days of receiving your order. We are unable to process any requests beyond this period due to alcohol regulation compliance and quality assurance.
To initiate a return, please contact us at:
📧 admin@bourbonliquorshop.com
Include your full name, order number, and a clear description (with photos if applicable) of the issue.
📬 Return Process
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Contact our support team to verify your return eligibility.
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If approved, you will receive a Return Authorization Number and instructions.
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Securely repackage the item(s) in the original box with proper padding.
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Ship to the return address provided by our support team.
Note: Customers are responsible for return shipping costs unless the error was on our end (e.g., wrong item, damaged goods).
💳 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–10 business days back to your original payment method.
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Shipping costs are non-refundable unless due to our error.
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If you haven’t received your refund after the stated period, please first check with your bank or credit card provider.
🔁 Exchanges
We offer replacements or exchanges for:
Damaged or defective products
Incorrect items shipped
To exchange a product, contact us at returns@bourbonliquorshop.com with supporting information. Exchanges are subject to inventory availability.
📦 Non-Returnable Items
To comply with state and federal laws on alcohol distribution, we are unable to accept returns for:
Opened or consumed bottles
Custom or personalized orders
Clearance or discounted products marked “Final Sale”
Products returned outside of the 7-day return window
🚚 Shipping Issues and Damages
If your order was damaged during shipping, please take clear photos of the damage and the shipping box immediately upon receipt. We use this documentation to file claims with our shipping partners.
To ensure safety, we recommend handling broken glass or leaking bottles with care. Do not consume any leaking or questionable spirits.
🌍 International Returns
At this time, BourbonLiquorShop.com only ships within the United States. We do not accept returns or process refunds for international orders. Please ensure you are ordering from a valid U.S. address and are over 21 years of age, per our age restriction policy.
🛍️ Secure and Trusted Online Bourbon Shopping
Our commitment to a secure and trusted online shopping experience means that every order is handled with care. When you shop premium bourbon and liquor online with us, we promise to:
Offer accurate product descriptions
Ship with discreet and protective packaging
Use reliable delivery services
Provide excellent customer support
📞 Contact Us
If you have any questions about your return, refund, or order issue, feel free to reach out:
Customer Support Email:
📧 admin@bourbonliquorshop.com
Returns Department:
📧 returns@bourbonliquorshop.com