Refund and Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not happy with your order, please read our refund and return policy below for details on how to return items or request a refund.
Returns
We accept returns on items within [7 days] from the date of purchase. To be eligible for a return, the item must be:
- In its original, unused, and unbreakeable condition.
- In the original packaging with all tags, labels, and accessories included.
- Accompanied by the receipt or proof of purchase.
How to Return an Item
To initiate a return, please contact our customer service team at [admin@bourbonliquorshop.com or via our livechat]. Please provide your order number, the item(s) you wish to return, and the reason for the return.
Once your return request is approved, you will receive instructions on how to send the item back to us. You are responsible for the return shipping costs unless the return is due to a defective or incorrect item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed to your original payment method within [3] business days.
Note: Shipping costs are non-refundable, and if you received free shipping on your order, the original shipping cost will be deducted from your refund.
Exchanges
If you would like to exchange an item for a different size or color, please follow the same return process. Once we receive the returned item, we will process your exchange based on availability.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [admin@bourbonliquorshop.com or via our livechat], and we will resolve the issue by either issuing a full refund or sending you a replacement.
Contact Us
If you have any questions or need assistance with a return or refund, please reach out to our customer service team at [admin@bourbonliquorshop.com or via our livechat].